Contact for refunds
Contact sheptytskairyna@outlook.com, call +44 7348 451169, or write to Iryna Sheptytska, 36 Pintail Avenue, Bradford, BD6 3XX, United Kingdom. Include your name, purchase email, programme name and order reference if available. Any clear statement that you wish to cancel is sufficient; the downloadable cancellation form is optional. Do not email card details.
Digital workbooks: 14-day refund period
You may cancel a digital workbook purchase within 14 days after the contract is made and receive a full refund, including if we have already emailed the files. We do not ask you to waive that right to receive a PDF within 24 hours. After a refund, delete the paid files and any copies. This change-of-mind policy does not limit remedies for faulty or misdescribed content.
Individual programmes: first 14 days
You may cancel within 14 days after the contract is made without giving a reason. If no lessons have taken place, we refund the full programme price. Lessons during that period start only after your express request by email. If you then cancel, a proportionate amount may be retained only for lessons already supplied where the legal conditions for that charge are met. Otherwise the full refund remains due.
Unused lessons after 14 days
You can end a programme and request a refund for its unused lessons. The unused amount is calculated using the programme price divided by its total lesson count, multiplied by the unused sessions, with the corresponding tax adjustment where applicable. There is no extra cancellation fee. A lesson missed or moved is handled under the Lesson cancellation policy, not automatically treated as delivered.
Delivery failures, errors and duplicates
If a PDF is missing, unreadable or not as described, contact us so we can resend, correct or replace it promptly. Where the issue cannot be resolved, we provide the appropriate refund or price reduction. Report accidental duplicate payments with both order references so we can verify and refund the duplicate. If we cannot provide the purchased lessons or agree suitable availability, unused lessons are refundable.
How refunds are made
Refunds are made through Stripe to the original payment method, with no refund administration fee. Cancellation refunds are issued without undue delay and within 14 days of being informed of the cancellation; any applicable statutory deadline takes priority. Your bank or payment provider may take additional time to show the credit. We will confirm the refund by email.
Consumer rights
Your statutory rights for services performed with reasonable care and skill, and digital content of satisfactory quality that matches its description, are unaffected. Mandatory protections in your country may give you additional rights.
Contact the seller
Iryna SheptytskaDeuxsprachen · French & German36 Pintail Avenue, Bradford, BD6 3XX, United Kingdomsheptytskairyna@outlook.com+44 7348 451169deuxsprachen.comThe form is optional. You may also email a clear cancellation request to sheptytskairyna@outlook.com.