Agreeing your schedule
After successful payment, Iryna contacts you within 24 hours using your checkout email. Dates, times, time zone and video-call arrangements are agreed by email. Contact sheptytskairyna@outlook.com before payment if your availability is limited. Buying a programme alone does not reserve a particular time.
Moving a lesson
Email as soon as you know a time no longer works, preferably at least 24 hours before the lesson. We will agree another available time. There is no rescheduling fee and unused lessons do not automatically expire.
Late changes and missed lessons
For less than 24 hours’ notice, illness, technical difficulties or a missed session, contact us promptly so we can agree how to continue. A missed session is not automatically deducted from your balance and no automatic penalty is charged. The written arrangement for that session will be confirmed by email.
If Iryna cancels
You can choose a replacement time or a refund for the affected undelivered session. If the programme cannot continue, you may request a refund for all unused lessons.
Ending the programme
You do not need to continue a programme that no longer fits. The Refund policy explains cancellation within 14 days, expressly requested early lessons and refunds for unused sessions after that period. Contact us with the programme and purchase email; the optional cancellation form is available on the Refund page.