Who is responsible
Iryna Sheptytska is the controller for personal information used to provide Deuxsprachen teaching and support. Iryna Sheptytska, trading as Deuxsprachen. 36 Pintail Avenue, Bradford, BD6 3XX, United Kingdom. Email: sheptytskairyna@outlook.com. Telephone: +44 7348 451169. Website: https://deuxsprachen.com.
Information we use
We use contact details you provide in email, your learning goals, agreed availability, correspondence and relevant lesson notes. For purchases we receive order information from Stripe, such as the product, amount, purchaser email, billing details needed for records, payment status and transaction reference. Stripe collects payment information directly; this website has no card-entry form and we do not receive your full card number or security code. Hosting services may process IP addresses, request times, browser information and security logs.
Why we use it
Enquiries, scheduling, order delivery and teaching are processed to take steps at your request or perform our contract. Transaction records needed for tax and accounting are kept to meet legal obligations. Basic site security, prevention of misuse and handling complaints rely on our legitimate interests, balanced against your rights. We do not sell personal information or use it for advertising profiles. There is no automated decision-making that determines access to teaching.
Enquiry drafts and practice
The optional enquiry builder keeps typed text in the current page. Open email places it in your chosen email application; it is only sent if you send the message there. Copy enquiry uses your device clipboard. Quiz answers and language choices remain in page memory and reset on reload. No account or sign-up is needed for free practice. Optional pronunciation uses your browser or device speech service, which may process the selected phrase under its own terms.
Who receives information
Relevant information is handled by our hosting provider, Microsoft Outlook for email, Stripe for payment processing, and the video-call provider agreed for a lesson. Advisers or authorities may receive records where necessary for accounting, a legal obligation or a dispute. Only information needed for those purposes is used. Provider links below explain their own processing. Source-photo links lead to independent websites.
International processing
Service providers may process information outside the UK. Where restricted transfers require safeguards, applicable adequacy arrangements or approved contractual safeguards must apply. You can ask us for information about the relevant provider and transfer arrangements.
Retention
We normally delete unsuccessful enquiry correspondence within 12 months of the last contact. Learning notes are kept during the programme and for up to two years after the last lesson. Necessary purchase and accounting records are kept for up to six years, or longer when a specific legal obligation or unresolved claim requires it. Technical logs follow the hosting provider’s security retention arrangements. Information is deleted or anonymised when it is no longer needed.
Cookies and tracking
The website itself uses no analytics, advertising cookies, tracking pixels or persistent browser storage. Fonts and photographs are hosted locally. Stripe checkout is a separate website and may use its own essential payment, security and preference technologies under Stripe’s privacy and cookie notices.
Your rights
You can ask sheptytskairyna@outlook.com for access to your information, correction, deletion, restriction or a portable copy where the right applies. You can object to processing based on legitimate interests, and withdraw consent where processing relies on it. Some records must be retained for legal reasons. We normally respond within one month and explain any lawful extension. You may complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint/ or your local data protection authority.
Practical choices
Do not send identity documents or card details through email or the enquiry builder. Teaching offers are intended for adults. Lessons are not recorded by default; any recording would require a separate clear agreement. Contact us if information has been sent by mistake or if your circumstances require a different arrangement.